Executive – India Inbound Services
Educational Qualification: Graduate in any discipline
Experience: 2 – 3 Years.
Location: Bangalore, India

Key Responsibilities

  • Experience in managing the FRRO/FRO process and OCI applications.
  • Manage the client expectations and deliverables effectively in a timely manner in adherence to the process defined. Client Relations is critical.
  • In depth knowledge of FRRO/FRO process like Registration, Visa extension, Exit permit, Change of Address, Change of Passport, File Transfer, New Born Visa. OCI registration, OCI extension etc.
  • Keep track of the changes and ensure the checklist are updated, reviewed and maintained in the centralized server with the version control document for different locations.
  • Immigration alerts / changes to be communicated to the client SPOC at regular intervals.
  • Quality check of the FRRO applications and supporting documents for 100% accuracy and is in adherence to the Consulate / Embassy requirements.
  • Guiding the Expats and their dependents / client SPOC on the FRRO/FRO requirements which are mandatory for processing.
  • Accurate information to be shared with the client SPOC / Expats against the Queries raised by them.
  • Coordination with the authorities to schedule an appointment for Expats.
  • Co-ordination or collaboration with the client SPOC / Expats in understanding the client requirements and delivering as per the agreed terms and conditions.
  • Preparation of explanation letter / support letter for the specific situation of the client/Expat.
  • To communicate with Expats / Client SPOC on the progress of the applications.
  • Need to adapt and learn new geographies based on the business requirements.
  • Coordinate and track all immigration activities end to end process.
  • Maintain MIS and reports and present bi- weekly or monthly report to Operations head as per the requirement with detailed analysis report and trends.
  • Compliance is adhered at each stage of processing.

Candidate profile

  • Hands on Experience in managing the various types of FRRO/FRO and OCI applications.
  • Very good communication skills both orally and written with willingness to learn and be a self-initiator.
  • Good knowledge on FRRO rules and regulations are mandatory.
  • Should be able to work on Immigration Tools, Excel and create reports.
  • Should be a good team player.
  • Can work efficiently with minimum supervision and flexible for taking new area of learning.
Mandatory: Please go through the Job description and company website: Global Mobility Services and TTK Services.