Associate – IT Support
Educational Qualification: Diploma / Graduate in any discipline
Experience: 0 - 1 Years
Location: Bangalore, India
Shift: Rotational

Summary

Responsible for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms. Monitoring IT infrastructure and escalate the issue to right person.

Key Responsibilities

  • Asset Management.
  • Setup and move equipment for employee use.
  • Managing Thinclient, Monitor, Keyboard, Mouse and VoIp phone.
  • Provide in-person,telephone,andremoteITsupport/HelpDesksupporttoemployees.
  • Monitor and escalate the service issues to L2 – Internet , VoIP and Server.
  • Adhere to company policies.

Candidate profile

  • Basic knowledge of Windows Operating Systems.
  • Basic Understanding of PC/Laptop/Mobile Devices etc.
  • Basic knowledge of networking.
  • Desire to learn and grow with a team.
  • Logical thinker.
  • Flexible in working 24/7 environment.
Mandatory: Please go through the Job description and company website: www.ttkservices.com.