Visa Executive/ Support Specialist
Educational Qualification: Graduate in any discipline
Experience: 3 - 5 Years
Location: Coimbatore
Shift: Day
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We are seeking a skilled and experienced Retail Visa Support Specialist to join our
team. As a Retail Visa Support Specialist, you will be responsible for assisting
customers with
visa applications, providing information on visa requirements and processes, and
ensuring a
smooth and efficient visa application experience.
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Guide customers through the visa application process, including filling out forms,
gathering required documents, and submitting applications.
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Provide accurate and up-to-date information to customers regarding visa
requirements, processing times, fees, and any other relevant details.
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Maintain organized and accurate records of visa applications, documents
submitted, and correspondence with customers and visa authorities.
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Ensure compliance with all relevant laws, regulations, and procedures governing
visa applications, including data protection and privacy requirements.
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Communicate effectively with customers, visa authorities, and other stakeholders
via phone, email, or in-person to facilitate visa applications and address any
concerns or queries.
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Identify and resolve issues or challenges that may arise during the visa
application process promptly and professionally.
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Collaborate with colleagues and other departments to streamline processes,
improve service delivery, and enhance the overall customer experience.
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Stay updated on changes to visa regulations, policies, and procedures, and
suggest improvements to enhance the efficiency and effectiveness of visa
support services.
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Excellent knowledge of visa requirements, application procedures, and
documentation for various countries.
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Strong customer service skills with the ability to communicate effectively and
professionally.
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Attention to detail and strong organizational skills to manage documentation and
ensure accuracy.
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Ability to work efficiently in a fast-paced retail environment and handle multiple
tasks simultaneously.
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Proficiency in MS Office /relevant computer applications and software.
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Flexibility to work occasional evenings, weekends, or holidays as required.
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Demonstrated problem-solving abilities and a proactive approach to addressing
challenges.
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Ability to maintain confidentiality and handle sensitive information with discretion.